Our Commitment to You

At KidKraft Playhouse, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make things right.

Return Window

You may return most items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • You must have proof of purchase (order number or confirmation email)

Non-Returnable Items

The following items cannot be returned:

  • Items that have been assembled or used
  • Items damaged due to misuse or improper assembly
  • Items returned after 30 days of delivery
  • Final sale or clearance items (marked at time of purchase)

How to Start a Return

  1. Email us at support@kidkraftplayhouse.com with your order number and reason for return
  2. Our team will review your request and respond within 1–2 business days
  3. We will provide you with return instructions and a return shipping label if applicable
  4. Pack the item securely in its original packaging
  5. Ship the item back using the provided instructions

Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. Please note that it may take an additional 3–5 business days for the refund to appear on your statement depending on your bank or card provider.

Shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).

Exchanges

If you would like to exchange your item for a different product, please email us at support@kidkraftplayhouse.com and we will be happy to assist you.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@kidkraftplayhouse.com with:

  • Your order number
  • A clear description of the damage
  • Photos of the damaged item and packaging

We will arrange a replacement or full refund at no cost to you.

Questions?

If you have any questions about returns or refunds, please contact us at: 📧 support@kidkraftplayhouse.com

Address: 4630 Olin Rd, Dallas, TX 75244, United States