Have a question, need product advice, or need help with your order? Our friendly support team is ready to assist you every step of the way.

Email Support 📧 support@kidkraftplayhouse.com We respond to all emails within 1 business day (Monday – Friday).

Support Hours Monday to Friday: 9:00 AM – 6:00 PM (EST) Saturday: 10:00 AM – 3:00 PM (EST) Sunday: Closed

What Can We Help You With?

• Product questions and buying advice
• Order status and tracking
• Returns and refunds
• Assembly and installation help
• Replacement parts inquiries
• Warranty and damage claims

Before You Contact Us

You may find your answer faster by checking:

• Our FAQ page for common questions
• Our Assembly Guide for step-by-step setup help
• Your order confirmation email for tracking information

Send Us a Message

Fill out the contact form below with your name, email address, order number (if applicable), and your message. We will get back to you as soon as possible.

For the fastest response, please email us directly at support@kidkraftplayhouse.com with your order number in the subject line.

We appreciate your patience and look forward to helping you!